emClient sometimes won't show new IMAP email?

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binarydad
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emClient sometimes won't show new IMAP email?

Post by binarydad » 2020-07-25 13:59

I've had this issue for a very long time but wanted to see if anyone has remedied it. Sometimes, I will receive a new email and it will show up on all my android email clients, but all my instances of emClient won't show that particular email. I will see an ellipsis next to "inbox" (indicating that the server has messages), but cannot download them unless I repair the local cache in emClient. I don't see any errors in any logs (local or on server). I don't know whether this is an issue with HMS or emClient. Has anyone with this client/server had this issue? Thanks.

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jim.bus
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Re: emClient sometimes won't show new IMAP email?

Post by jim.bus » 2020-07-25 21:46

I really haven't a clue but have you tried to uninstall the client on your phone and then reinstalling it. It's possible the client on the phone has become corrupted. It's also possible the phone Operating System can be corrupted, too. I would think if the problem is corruption, it probably would be on the client. The fact that you have to keep repairing the cache on the phone seems to be a clue to my corruption theory.

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Re: emClient sometimes won't show new IMAP email?

Post by jimimaseye » 2020-07-25 22:43

You have already identified that the new emails appear on all other clients except emclient... therefore it will be the emclient that is involved. h8ave you tried emclient support forums?

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Re: emClient sometimes won't show new IMAP email?

Post by DeltaDude » 2020-07-25 22:46

I have the same issue with eM Client and I believe it is eM Client that is the problem and not hMailServer. eM Client does the same thing with Yahoo for me too. I have "solved" the problem by restarting eM Client daily.

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Re: emClient sometimes won't show new IMAP email?

Post by jim.bus » 2020-07-25 23:02

DeltaDude wrote:
2020-07-25 22:46
I have the same issue with eM Client and I believe it is eM Client that is the problem and not hMailServer. eM Client does the same thing with Yahoo for me too. I have "solved" the problem by restarting eM Client daily.
As I stated in my earlier post in response to this topic, this might be a problem of corruption of emClient. Uninstalling and reinstalling might take care of the problem. No guarantees as this is a guess on my part but from its behavior it sounds like possibly memory is being overwritten (corruption). The fact that you can get emClient working again after restarting might also be an indication of corruption as this may cause a fresh copy of emClient to be loaded thus clearing out the cache as was first stated was a temporary remedy. Restarting emClient doesn't actually remedy the problem. It merely is a workaround. Again no guarantees because I am guessing at the moment.

I also think we did conclude earlier it wasn't a fault of hMailServer as well. It most likely is emClient that is having the problem. Ultimately if the problem continues, then jimimaseye's suggestion of contacting emClient support is probably the best thing to do.

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Re: emClient sometimes won't show new IMAP email?

Post by SorenR » 2020-07-26 01:22

binarydad wrote:
2020-07-25 13:59
I've had this issue for a very long time but wanted to see if anyone has remedied it. Sometimes, I will receive a new email and it will show up on all my android email clients, but all my instances of emClient won't show that particular email. I will see an ellipsis next to "inbox" (indicating that the server has messages), but cannot download them unless I repair the local cache in emClient. I don't see any errors in any logs (local or on server). I don't know whether this is an issue with HMS or emClient. Has anyone with this client/server had this issue? Thanks.
Nope ... Been using eM Client for quite a while, currently version 7.2.36908.0. hMailServer 5.6.8-B2505.26 with some local mods.

Current server runs Windows Server 2003R2 but I will be migrating to Windows Server 2019 Essential, just need to work out some changes in some scripting issues as a result of the different OS versions.

Client is Win10 64bit 2404.
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Re: emClient sometimes won't show new IMAP email?

Post by binarydad » 2020-07-27 15:09

Where did you get build 2505? Mine is 2501. Thanks.

EDIT: never mind, found it on the build site.

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Re: emClient sometimes won't show new IMAP email?

Post by binarydad » 2020-07-27 15:59

SorenR wrote:
2020-07-26 01:22
binarydad wrote:
2020-07-25 13:59
I've had this issue for a very long time but wanted to see if anyone has remedied it. Sometimes, I will receive a new email and it will show up on all my android email clients, but all my instances of emClient won't show that particular email. I will see an ellipsis next to "inbox" (indicating that the server has messages), but cannot download them unless I repair the local cache in emClient. I don't see any errors in any logs (local or on server). I don't know whether this is an issue with HMS or emClient. Has anyone with this client/server had this issue? Thanks.
Nope ... Been using eM Client for quite a while, currently version 7.2.36908.0. hMailServer 5.6.8-B2505.26 with some local mods.

Current server runs Windows Server 2003R2 but I will be migrating to Windows Server 2019 Essential, just need to work out some changes in some scripting issues as a result of the different OS versions.

Client is Win10 64bit 2404.
One question for you. For your IMAP settings do you have the option to download messages for offline use and message body search selected?

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Re: emClient sometimes won't show new IMAP email?

Post by SorenR » 2020-07-27 17:50

binarydad wrote:
2020-07-27 15:59
One question for you. For your IMAP settings do you have the option to download messages for offline use and message body search selected?
All mailboxes and all folders syncronized locally. I can search subject, sender, recipient and body no problem. Body is not available if mail not downloaded for obvious reasons.
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Re: emClient sometimes won't show new IMAP email?

Post by binarydad » 2020-07-27 17:57

Thank you. I was referring specifically to this setting in emClient, however.

Image

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Re: emClient sometimes won't show new IMAP email?

Post by binarydad » 2020-07-27 18:39

In case the image isn't showing.
428-97-max.jpg
428-97-max.jpg (6.11 KiB) Viewed 1002 times

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Re: emClient sometimes won't show new IMAP email?

Post by SorenR » 2020-07-27 19:14

binarydad wrote:
2020-07-27 18:39
In case the image isn't showing.

428-97-max.jpg
Where do you find that? I have my Offline settings under IMAP. No search option there.
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Re: emClient sometimes won't show new IMAP email?

Post by binarydad » 2020-07-27 19:16

Maybe the wording is different in version 8 of emclient. Still, do you have this option checked to download them for offline?

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Re: emClient sometimes won't show new IMAP email?

Post by SorenR » 2020-07-27 20:46

binarydad wrote:
2020-07-27 19:16
do you have this option checked to download them for offline?
Yes.
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Re: emClient sometimes won't show new IMAP email?

Post by palinka » 2020-07-29 00:57

binarydad wrote:
2020-07-27 19:16
Maybe the wording is different in version 8 of emclient. Still, do you have this option checked to download them for offline?
How is version 8? Is it worth upgrading?

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Re: emClient sometimes won't show new IMAP email?

Post by binarydad » 2020-08-01 17:07

It's not bad. It's mainly a visual update for me - nothing more than what I had in version 7.

I've been trying out Thunderbird for a week in an effort to get around the issue above. The annoying thing is Thunderbird has its own weird quirks, and find myself having to rebuild that mailbox. I'll have messages show up in emClient that DON'T show up in Thunderbird. WTF?!

I'm starting to wonder if it is something to do with the mail server. Maybe it has a certain quirk that isn't playing well with emClient and Thunderbird? The weirder thing is the Android mail clients are pretty much 100% solid. And I really like emClient and Thunderbird because of their calendar/contact integration.

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Re: emClient sometimes won't show new IMAP email?

Post by jimimaseye » 2020-08-01 22:50

I'm starting to wonder if it is something to do with the mail server.
It isn't. My business and MANY other run with thunderbird. Other here run emclient.

The server has no idea what client your are using and only supplies data based on whatever commands it receives (those commands being standard in imap protocol).
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